Social Capital Management

Social Capital Management

Designing a Model for the Role of Government in Promoting Social Capital via a Public Value Creation Approach in the Governmental Organizations of Iran

Document Type : Research/Original/Regular

Authors
Shabnam Mahjoob Ravesh 1
Karamollah Daneshfard 2
Naser Mirsepassi 2
1 PhD Candidate of Public Management, Faculty of Economic and Management, Science and Research Branch, Islamic Azad University, Tehran, Iran
2 Professor of Public Management, Faculty of Economic and Management, Science and Research Branch, Islamic Azad University, Tehran, Iran
10.22059/jscm.2021.314948.2100
Abstract
Social capital plays a crucial role in the growth of organizations. However, this issue has been neglected in government organizations despite its great importance. The purpose of this study was to design a model of the role of government in promoting social capital with an emphasis on creating public value in Iranian government organizations. This research was conducted via a mixed-methods approach, and it used the grounded theory method and structural equation modeling to design the research model and validate it. In order to collect research data, 15 academic experts and 14 public sector managers were included in in-depth interviews, and after performing the 3 coding steps, the paradigmatic model of the grounded theory was formed. Finally, the obtained research model was validated using structural equation modeling and Smart PLS software based on the opinions of 260 managers and experts in government organizations. Findings showed that there are 5 dimensions for social capital in government organizations, including relational social capital, cognitive social capital, spiritual (value-based) social capital, structural social capital, and behavioral social capital. In addition, to promote social capital in government organizations, strategies can be adopted at managerial, organizational, and supra-organizational levels. The validation findings showed that the research model had a good fit and the values of the coefficient of determination for the social capital variable, the strategies variable, and the outcome variable were 0.527, 0.875, and 0.563, respectively. The results showed that the government has a great role in promoting social capital in governmental organizations that can lead to the value creation for society and customers.
Keywords
Social capital
Role of government
Public value
Governmental organizations
Grounded theory method
Subjects
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Social Capital Management
Volume 8, Issue 2
Summer 2021
Pages 209-233