Document Type : Research/Original/Regular
Authors
1
Department of Curriculum Development & Instruction Methods, University of Tehran
2
Associate professor, Faculty of Psychology and Education, University of Tehran, Tehran, Iran
3
Associate professor, Faculty of Psychology and Education, University of Tehran
4
Associate professor, Faculty of Psychology and Education, University of Tehran, Tehran, Iran.
10.22059/jscm.2024.372637.2490
Abstract
Purpose: Quality culture, with its diverse roles, impacts organizational performance and mission achievement. Alignment with missions, conditions, resources, and organizational maturity is crucial. Effective integration drives excellence and intelligent progress. The present study was formed to analyze the concept of quality culture to develop the quality of education.
Method: This study utilized an advanced mixed-methods strategy with qualitative and quantitative phases. Qualitative research focused on stakeholders' experiences at the University of Tehran, covering faculty, employees, managers, and students. Data saturation was reached after interviewing 61 participants. A quantitative survey was then conducted with 50 stakeholders from the technical and engineering faculty to complement the qualitative findings.
Findings: In the stage of people's perception of quality culture, 83 indicators, 19 sub-themes, and three themes agreed upon by all were identified and categorized. In analyzing the difference in the perception of teaching assistants; The prevailing perception in the technical and engineering faculty was "quantity-oriented quality culture" and the prevailing current culture was also quantitative-oriented quality culture.
Conclusion: The study findings reveal that quality culture is a complex construct with varying levels, influenced by intricate relationships spanning individual, group, organizational, and extra-organizational dimensions within each organization. Shifting away from the simplistic, static view of quality culture as merely present or absent, and instead focusing on aligning the dominant level with organizational goals, resources, and maturity can pave the way for progress. By fostering integration and striving for advancement towards higher levels, organizations can lay the groundwork for development, excellence, and strategic advancement.
Keywords
Main Subjects
)